Where to Begin

Where to Begin

Planning a funeral can be overwhelming, but you are not alone in this. We’re here to support you throughout this journey and make this process one of love, healing, and life celebration. Below is some information to help you get started, but you can contact us at any time if you need help.

Within The First Hours After Death

If you’re not sure what to do first or who to call, call us any time and we will guide you.

When a loved one dies, who is not under hospice care (such as an unexpected or unnatural death due to suicide or accident) you will need to contact emergency personnel (call 911) before they can be taken into our care.

If they are under hospice care and the hospice nurse is not present at the time of death, you’ll need to notify the hospice nurse and he or she will take over for you from there (make the pronouncement of death, notify the funeral home for you if you want them to, etc).

If your loved one was under doctor’s care but not on hospice, you will need to call 911 to report your loved one’s death. Then, it’s a good idea (at some point) to call their doctor as well.

If your loved one dies in a hospital or nursing facility, the facility will notify the proper authorities for you, including the funeral home you have chosen to care for your loved one, if you ask them to.

This notification part of the process of grief, is often very emotional and we are here to help and support you..

Within the First Day or Two

You’ll want to notify close friends and relatives of the death, but it is important to discuss arrangements with the funeral home before deciding on a final date or time for services with family or friends so we can best accommodate everyone appropriately. 

This also is the time to review any of your loved one’s preplanned funeral wishes and meet with a funeral director to begin planning their service. If your loved one did not preplan their funeral, you might want to start thinking about a few of the big choices you will need to make, such as:

  • Burial or cremation
  • If burial, the location of their final resting place
  • If cremation, the service before or after, and what type of remembrance service you’d like
  • If cremation, the location of their final resting place
  • Any religious services you would like, such as clergy or spiritual leaders
  • The types of services you want, such as a viewing, funeral service or funeral mass, graveside or memorial service, etc.


In any case, it is important to let the funeral director schedule the arrangements with the church or clergyman and set the date and time for the desired service, so that your needs and wishes can be accommodated in the best manner possible.  
These decisions are just a starting point, and you don't need to know the answers right away. Don’t hesitate to contact us to gain a better understanding of your options. We're here to make this process easier for you.

What to Expect When We Meet

Meeting with the funeral director takes on average about 1 ½ to 2 hours.

The director will guide you through the arrangements process efficiently, handling as many of the details for you as possible, so that you will have more time to be with your family.

This process will include:

  • Gathering statistical information required for the filing the death certificate.
  • Scheduling the services for your loved one, including the location, date, and time.
  • Assisting you in drafting an obituary notice.

You will be offered:

  • A comprehensive selection of caskets, urns, and/or other products (such as jewelry items or other keepsakes) that you may want or need.
  • A wide selection of prayer or poem cards to choose from.
  • A vast selection of floral arrangements for the service.

Information we will need from you for the death certificate:

  • Full legal name of deceased
  • Residence address
  • Social security number
  • Date of birth
  • Place of birth (town + state/country)
  • Father's name
  • Mother's name + mother’s maiden name (mother’s last name at birth)
  • Veteran's discharge papers (DD-214), if applicable
  • Highest education attained (total number of years in school).
  • General occupation + type of industry (for example, “laborer” / “manufacturing company”)
  • Information about the burial location if applicable (deed is helpful but not required)
  • Clergy name and phone number, if applicable
  • Name, relationship and address of the “informant” (person responsible for the arrangement decisions)

Other items we may need:

  • Insurance policy information (if using to pay for funeral expenses)
  • A recent photograph, including one for our hairdresser (if applicable)
  • Clothing and / or jewelry items (watch, rings, rosary, glasses, etc.) you'd like us to use when dressing your loved one for the service. These can be brought in later if you don’t have them in time for the conference.

Daleiden Mortuary
(630) 631-5500
220 N. Lake St., Aurora, IL 60506

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