Frequently Asked Questions
We have heard thousands of questions, and chosen to provide you with the answers to some of the more common questions relating to a funeral, a funeral service and funeral homes. If you have further questions related to funerals, please contact us and we will do our best to give you the most reliable information possible.
What is a funeral?
The funeral is a ceremony of proven worth and value for those who mourn. It provides an opportunity for the survivors and others who share in the loss to express their love, respect and grief. It permits facing openly and realistically the crisis that death may present. Through the funeral, the bereaved take that first step towards emotional adjustment to their loss.
What type of service should I have?
Only you can answer that question. The type of service conducted for the deceased, if not noted in a pre-plan, is decided by the family. The service is usually held at a place of worship or at the funeral home. The service may vary in ritual according to religious denomination or the wishes of the family. The presence of friends at this time is an acknowledgment of friendship and support. A private service is by invitation only where selected relatives and a few close friends attend the funeral service. A memorial service is usually a service without the body present and can vary in ceremony and procedures according to the family's community and religious affiliations.
Can I personalize my funeral service?
Absolutely, in fact, we recommend it. After all, the funeral is a celebration of life. Funeral directors are happy to discuss all options and ensure your funeral is tailored to your wishes. It may be personalized in many unique ways. Contact us at (630) 631-5500 to explore the possibilities.
Why should we have a public viewing?
There are many reasons to view the deceased. It is part of many cultural and ethnic traditions, and many grief specialists believe that viewing aids the grief process, by helping the bereaved recognize the reality of death. Viewing is even encouraged for children, as long as it is their desire to do so, and the process is explained well.
Why do we need an obituary notice?
It is helpful to friends and the community to have an obituary notice published announcing the death and type of service to be held. A notice can be placed in a local newspaper, or on the Internet.
What do funeral directors do?
Funeral directors are both caregivers and administrators. In their administrative duties, they make the arrangements for transportation of the body, complete all necessary paperwork, and implement the choices made by the family regarding the funeral and final disposition of the body.
As caregivers, funeral directors are listeners and supporters. They have experience assisting the bereaved in coping with death. Funeral directors are trained to answer questions about grief, recognize when a person is having difficulty coping, and recommend sources of professional help. Funeral directors also link survivors with support groups at the funeral home or in the community.
What should I do if the death occurs in the middle of the night or on the weekend?
We are available 24 hours a day, seven days a week all year round. All you need to do is place a call to us at (630) 631-5500. If you request immediate assistance, one of our professionals will be there as soon as is possible, usually within an hour or two, depending on the hour. If the family wishes to spend a short time with the deceased to say good bye, it's acceptable. Then they will come when your time is right.
What should I do if a death occurs while away from home?
Your funeral director can assist you if a death occurs anywhere on the globe. Contact your hometown funeral director of choice immediately. They will assume responsibility for you and coordinate the arrangements for the return of the deceased person to their community. They may engage the services of a funeral director in the place of death who will act as their agent.
What is the purpose of embalming?
Embalming sanitizes and preserves the body, retards the decomposition process, and enhances the appearance of a body disfigured by traumatic death or illness. It makes it possible to lengthen the time between death and the final disposition, thus allowing family members time to arrange and participate in the type of service most comforting to them. Embalming the body enables mourners to view the deceased if they wish. The emotional benefits of viewing the deceased are enormous, particularly to those having difficulty dealing with the death.
Is embalming mandatory by law?
No. But, certain factors of time, health and possible legal requirements might make embalming either appropriate or necessary. Please note that embalming may be required if the deceased is being transported by air to another country where local laws need be observed.
Is cremation a substitute for a funeral?
No, cremation is an alternative to earth burial or entombment for the body's final disposition and often follows a traditional funeral service. We can assist you with the necessary information for a funeral with a cremation following or a memorial service.
Can I have a visitation period and a funeral service if cremation is chosen?
Yes. Cremation does not preclude having a visitation period and a funeral service. Cremation is simply one option for final disposition of the body.
Is cremation as a means of disposition increasing?
Yes, but not dramatically.
Is it possible to have a traditional funeral if someone dies of AIDS?
Yes, a person who dies of an AIDS-related illness is entitled to the same service options afforded to anyone else. If public viewing is consistent with local or personal customs, that option is encouraged. Touching the deceased's face or hands is perfectly safe.
Because the grief experienced by survivors may include a variety of feelings, survivors may need even more support than survivors of non-AIDS-related deaths.
How much does a funeral cost?
Funeral costs begin in price from about $3,000 for a direct disposition. (Direct disposition includes removal from the place of death, care of the remains, registering the death, a basic casket or container, and local transportation of the deceased to a cemetery or crematorium)
For an adult, full-traditional funeral service, consumers typically choose to spend between $9,000 - $14,000. This includes all professional services, including local 24/7/365 removal from place of death, embalming, and other necessary preparations for viewing; care of remains; use of viewing facilities and the facilities for the ceremony; hearse, lead, flower and service vehicles and the purchase of a casket. The final cost may be adjusted by the choice of merchandise the family selects (casket, vault, urn, etc.) or by the family's choice of service type.
Has this cost increased significantly?
Funeral costs have increased no faster than the consumer price index for other consumer items.
Why are funerals so expensive?
In many respects, funerals are a lot like weddings or birthday celebrations. The type and cost will vary according to the tastes and budget of the consumer.
Not only that, a funeral home is a 24-hour, 365 day, labor-intensive business, with extensive facilities (viewing rooms, chapels, limousines, hearses, etc.), these expenses must be factored into the cost of a funeral.
Moreover, the cost of a funeral includes not only merchandise, like caskets, vaults, urns, etc, but the services of a licensed funeral director in making arrangements; filing appropriate forms and permits; dealing with doctors, coordinating schedules with ministers, florists, newspapers and others; and seeing to all the necessary details in a timely manner. Contrary to popular belief, funeral homes are largely family-owned with a modest profit margin.
What recourse does a consumer have for poor service or overcharging?
While most funeral homes provide outstanding services, sometimes things can go wrong. Funeral service is regulated by the Federal Trade Commission and state licensing boards. In most cases, the consumer should discuss problems with the funeral director first. If the dispute cannot be solved by talking with the funeral director, the consumer may wish to contact the FTC by contacting the Consumer Response Center by phone, toll-free, at 1-877-FTC-HELP (382-4357); TDD: 1-866-653-4261; by mail: Consumer Response Center, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580; or on the Internet at www.ftc.gov, using the online complaint form. You may also choose to contact the local Better Business Bureau, or your state consumer protection office.
Who pays for funerals for the indigent?
Other than the family, there are veteran, union, and other organizational benefits to pay for funerals. Most funeral directors are aware of the various benefits and know how to obtain them for the indigent. However, funeral directors often absorb costs above and beyond what is provided by agencies to insure the deceased a respectable burial.
Cemetery Common Questions
The answers below are here because these are the most commonly-asked questions. If yours isn't listed, we invite you to call us. We're here to provide the information you need, when you need it.
Are cemeteries running out of space?
Just like other open spaces, cemeteries are impacted by increased population density in both urban and rural areas. Cemetery spaces are a finite resource, and as such, are at a premium in some regions.
What is Perpetual Care?
"Perpetual Care" usually refers to the correct terms Permanent Care or Endowment Care. These Care funds are collected with each Interment Space sale to maintain the grounds, roads, and buildings of the cemetery.
Can the vault be personalized?
Yes, most of our vaults may be customized. We can show you the wide range of personalization choices, including customized nameplates and military insignias available to you.
Are there vaults for cremated remains?
Yes, we offer urn vaults, designed for in-ground burial of cremated remains.
Can two cremations be performed at once?
Never. It is also illegal to do so. We use a very reputable, local crematory who also has the most state of the art identification system to ensure that the cremated remains that are returned to the family are indisputably those of their loved one, so there is never any concern or worry.
Can the family witness the cremation?
Yes, the facility we use has a viewing room but also charges a fee. This state-of-the-art cremation facility is set up to allow family members to be present when the body is placed into the cremation chamber. In fact, some religious groups include this as part of their funeral custom.
Does a body have to be embalmed before it is buried?
No, embalming is not required for burial. It is always your choice. Your decision may depend on such factors as whether the family selected a service with a public viewing of the body with an open casket; or to enhance the deceased's appearance for a private family viewing; or if the body is going to be transported by air or rail, or because of the length of time prior to the burial.
Must I purchase a burial vault?
In most areas of the country, state or local laws do not require that you buy a container to surround the casket in the grave. However, many cemeteries require that you have such a container so that the ground will not sink. A burial vault will satisfy these requirements and we have many of which to choose from.
- What is a columbarium?
A columbarium, often located within a mausoleum, chapel or in a garden setting, is constructed with numerous small compartments (niches) designed to hold urns containing cremated remains.